PTS Consulting®

University of Greenwich

Resourcing Case Study

PTS assisted the University of Greenwich by resourcing a dynamic Interim Head of IT in order to resolve project issues.

The Client:

The University of Greenwich, based in East London is London’s largest university. It is spread across four campuses including one located in the old Royal Navel College.

The Challenge:

By 2010, PTS Consulting had a long established relationship with the University of Greenwich – based around the Consultancy / Professional Services business. PTS had just completed a procurement exercise with the University to acquire a new telecommunications network to replace their analogue system, and this project was already being supported by our Professional Services team.

The Solution:

In November, we were approached to assist with an issue where multiple internal projects were being pushed out beyond the original implementation dates due to internal staff skillset shortages and the Head of IT retiring. Following a consultation, PTS Resourcing sought out and appointed a suitably dynamic Interim Head of IT to resolve project issues as well as assess staff capability to deliver strategy and conduct an ITIL framework assessment. The Interim Head was also tasked with interviewing and appointing a permanent replacement for the University.
Due to the quality of resource delivered, PTS Resourcing was also invited to participate in further discussions centred on the delivery of IT programmes. As a result of these extended conversations, we placed 2 further resources to support the Interim Head of IT in setting up an internal PMO function to monitor and track projects with greater rigour. These individuals were instrumental in creating the structure and processes around this new function within the organisation.
At the same time, PTS Resourcing provided the University of Greenwich with an additional Telecommunications Project Manager to support their project and act as a conduit between the PTS Consulting team and internal University staff. This individual was primarily responsible for ensuring that all those involved were working collectively to complete the implementation before the commencement of the new 2011 academic year.

The Benefits:

Crucially all deadlines were met, and the PTS Resourcing staff deployed were key to planning positive IT strategy change within the University.

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